Terms of Service

Version 2026-06-20

1. Acceptance

These Terms of Service (the "Terms") are a binding agreement between you (the "User", "you", or "your") and Kartikay Tiwari, trading as "Filosign" (the "Operator", "we", "us", or "our"). By accessing or using the Service, you agree to these Terms, our Privacy Policy, our Acceptable Use Policy (the "Acceptable Use Policy"), and any product limits shown in the service.

If you use the Service on behalf of an organization, you represent and warrant that you have the legal authority to bind that organization and manage documents, recipients, payments, and subscriptions on its behalf.

2. Eligibility and accounts

Strictly for business and professional use. The Service is offered only for commercial, business, professional, trade, or freelance or sole-proprietor purposes. Personal, family, and household use is prohibited. You represent that your account and each workflow you initiate are for a permitted business purpose. This restriction does not waive any mandatory right that applicable law gives an individual based on the facts of a particular transaction.

You must be at least 18 years old, or the age required for the service to lawfully process your data in your jurisdiction. You are responsible for your account, wallet, authentication method, recovery materials, documents, recipients, and activity under your account.

An organization may authorize employees, contractors, and agents to use its workspace. The organization is responsible for their activity, permissions, and compliance with these Terms.

3. The Service and what we do not provide

We provide software for sending, viewing, signing, storing, and exporting proof records for encrypted document workflows. Optional features may let approved workspaces attach payout instructions that execute through public smart contracts on supported networks when enabled.

We operate a Production Environment (when enabled, on Base Mainnet with paid entitlements) and a Sandbox Environment (Base Sepolia testnet, no real funds, no warranties, data may be wiped at any time). Do not upload sensitive documents to Sandbox.

Signer identity and capacity. You acknowledge that we:

• do not verify the legal identity, capacity, authority, or credentials of any email or wallet address;
• do not verify that a signer has power of attorney or authority to bind a party;
• do not notarize, witness, or certify signatures, or provide qualified electronic signature (QES) services;
• do not guarantee that a signature can be attributed to any specific individual;
• are not a party to agreements sent through the Service; and
• do not warrant the legal validity, sufficiency, or enforceability of any document.

We do not provide legal, tax, accounting, payroll, identity-verification, fund-holding, custodial wallet, escrow, or regulated financial services. We owe you no fiduciary, advisory, escrow, or payment-guarantee duty.

4. Electronic signatures and excluded documents

By using the Service to send, acknowledge, or sign a document, you consent to electronic records and signatures for that workflow. We record off-chain acknowledgement, view, and signing timestamps for audit trails. You are responsible for deciding whether a workflow meets your document, counterparty, jurisdiction, and legal standard. See our E-signature Validity page for context (not legal advice).

Do not rely on Filosign for documents that require notarization, witnessing, wet-ink signatures, qualified electronic signatures, or special statutory formalities unless your counsel confirms the workflow is suitable. The following non-exhaustive list illustrates document types that may require formalities Filosign does not support or that may be unsuitable for your workflow:

• wills, trusts, codicils, or other estate and testamentary documents
• powers of attorney (except where explicitly permitted under applicable law for regulated financial entities)
• negotiable instruments, promissory notes, or bills of exchange (except where explicitly permitted for regulated financial entities)
• divorce, adoption, family-law, or court-related filings (including summonses, briefs, or court orders)
• government notices, official filings, or court orders
• real-estate transfers, deeds, or documents requiring public recordation
• cancellation or termination of utility services (e.g., water, heat, power) or health/life insurance benefits
• notices of default, foreclosure, repossession, eviction, or acceleration under agreements secured by a primary residence
• product safety recall notices or documents required to accompany hazardous materials transportation
• regulated financial, securities, healthcare, employment, or consumer documents with special legal requirements

5. Your content and responsibilities

You are responsible for the legality, accuracy, confidentiality, and suitability of documents and recipient data you provide. You represent that you have the rights, notices, permissions, and lawful basis needed to provide content and personal data to the Service.

Documents are encrypted before upload. We still process metadata, participant data, wallet addresses, transaction hashes, and operational records needed to run the service.

6. Subscriptions and billing

Paid plans may be billed monthly or annually. Dodo Payments, Inc. acts as Merchant of Record for subscription checkout: it is the legal seller on the charge, handles applicable tax, and processes payment operations. We provision your plan using identifiers and status we receive from Dodo. Payment card and checkout data are processed by Dodo under Dodo's privacy policy as an independent controller.

Fees are non-refundable except where required by law, required by Dodo as Merchant of Record, or approved by the Operator in writing. Cancelling a subscription prevents future renewals but does not automatically refund the current billing period.

Payment disputes and chargebacks (subscription purchasers only). If you purchased a paid subscription, contact support@filosign.xyz before disputing a charge with your bank. Filing a dispute without contacting us first may result in suspension of your account and paid features while the dispute is reviewed. Repeated or fraudulent disputes may lead to permanent termination.

7. Optional payout attachment

The Operator may provide software and optional transaction relay so a sender can attach optional USDC payout instructions to a document. This feature requires a paid plan, manual workspace approval, and acceptance of the Payout attachment addendum. See Payout attachment overview for a plain-language summary.

Not a payment service. The Operator is not a bank, escrow agent, payment processor, or payment guarantor. Transfers, when they occur, move directly between user wallets on public blockchains. The Operator is not a party to those transfers and does not resolve payment disputes between senders and recipients. Relay is optional tooling; we have no obligation to submit, broadcast, or complete any on-chain transfer.

Non-custodial. We do not hold, pool, custody, or control your funds. Senders register rules on-chain and approve the validator contract to spend from their wallet. When conditions are met, the validator transfers USDC directly from payer to recipient. Payers control approvals; we cannot reverse completed on-chain transfers. Legs may execute independently; signing does not ensure payment. Once release conditions are met, execution may be permissionless.

Payout rules can be cancelled or updated only while the envelope has no required signatures, subject to on-chain lock rules described in the addendum. You are responsible for wallet security, recipient addresses, approvals, taxes, invoices, accounting, legality, and sanctions compliance for counterparties you pay.

Blockchain and smart contract risk. Public networks, token contracts, and validator logic may fail, fork, or behave unexpectedly. Use payout attachment only for amounts and counterparties you understand and accept.

8. Acceptable use, suspension, and termination

You must comply with the Acceptable Use Policy. We may suspend, limit, or terminate access if we believe your use creates legal, security, payment, sanctions, fraud, abuse, or operational risk. We may restrict payout attachment separately from document features.

You may stop using the Service and cancel subscriptions through available billing controls. After termination, access and deletion follow the Privacy Policy, applicable plan retention, and legal holds. We may preserve signed evidence and records where required for legal claims, security, tax, billing, or compliance.

9. Intellectual property

Filosign and its licensors own the Service, software, branding, and documentation. We grant you a limited, non-exclusive, non-transferable license to use the Service during an active account or permitted trial, subject to these Terms.

You retain ownership of documents and content you upload. You grant Filosign a license to host, encrypt, transmit, display, and process your content only as needed to operate the Service, provide support, enforce these Terms, and comply with law. Feedback you provide may be used without restriction or compensation.

10. Indemnification, sanctions, and third-party services

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless the Operator and its personnel from claims, damages, losses, and expenses (including reasonable legal fees) arising from your content, your use of the Service, your breach of these Terms or the Acceptable Use Policy, or your violation of applicable law or third-party rights, except to the extent directly caused by the Operator's gross negligence, willful misconduct, or fraud.

The Operator will provide prompt written notice of any claim subject to indemnification. You will control the defense and settlement of indemnified claims with counsel reasonably acceptable to the Operator, except that you may not settle any claim in a manner that admits fault by or imposes non-monetary obligations on the Operator without our prior written consent. The Operator may participate in the defense at its own expense.

You may not use the Service in violation of applicable export control, sanctions, or trade laws. You represent that you are not a prohibited or restricted party under applicable sanctions lists, unless authorized by law.

The Service integrates with third parties such as wallet providers, blockchain networks, email providers, analytics tools, hosting providers, and Dodo Payments, Inc.. See our Subprocessors page for providers that process personal data on our behalf.

11. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. Material changes will be notified through the Service or by email where reasonably practicable. Registered users must affirmatively accept material changes before continuing to use protected account features. Non-material changes take effect when posted, subject to applicable law.

12. Disclaimers and limitation of liability

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. Filosign may relay supported payout transactions when conditions are met but does not guarantee execution. Transfers may fail due to insufficient balance, revoked approval, network issues, unmet conditions, or smart contract or network risk. We do not currently offer uptime, support, recovery-time, or service-level commitments.

No reliance. You agree that you have not relied on any marketing materials, sales communications, demonstrations, or oral statements not expressly set out in these Terms, the Privacy Policy, the Acceptable Use Policy, or documents incorporated by reference.

To the maximum extent permitted by law, the Operator will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits; lost data; failed transactions; wallet compromise; stablecoin depegs; or third-party service failures.

To the maximum extent permitted by law, our total aggregate liability for claims arising out of or relating to the Service or these Terms is limited to the greater of (a) amounts you paid for the Service, whether collected by the Operator or the Merchant of Record, in the twelve (12) months before the event giving rise to liability, or (b) one hundred U.S. dollars (USD $100).

Exclusive remedy. To the maximum extent permitted by law, the disclaimers and liability limits in this section are your exclusive remedies for claims arising from or relating to the Service or these Terms, except where applicable law requires otherwise.

Exclusions. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, willful misconduct, gross negligence where it cannot lawfully be limited, violation of mandatory privacy or data-protection obligations where liability cannot lawfully be limited, or any other liability that applicable law prohibits us from limiting.

13. Governing law and disputes

These Terms and any dispute arising from them or the Service are governed by the laws of India, without regard to conflict-of-law rules. Mandatory rights that cannot be varied by contract remain unaffected.

Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration in Jaunpur, India, in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Jaunpur, India, and the language shall be English. Courts having jurisdiction over Jaunpur, India may hear requests for interim relief and matters that cannot lawfully be arbitrated.

Individual disputes only. To the maximum extent permitted by law, you and the Operator agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, or mass action or proceeding.

Time limit. To the maximum extent permitted by law, any claim arising out of or relating to the Service or these Terms must be filed within twelve (12) months after the event giving rise to the claim, or within twelve (12) months after you knew or reasonably should have known of the facts giving rise to the claim, whichever is earlier, unless a longer period is required by mandatory law.

Prior to filing any claim or initiating arbitration, you agree to contact us at support@filosign.xyz with a written description of your complaint. We agree to make a good-faith effort to resolve the dispute informally within forty-five (45) days of receipt.

14. General and contact

Force majeure and blockchain risks. The Operator is not liable for delay or failure resulting from causes outside its reasonable control, including acts of God, labor disputes, internet outages, blockchain forks, network congestion, smart contract exploits, stablecoin events, or third-party provider failures.

Service modifications. We may modify, suspend, or discontinue features for security, legal, technical, or business reasons. For a material discontinuation of a paid core feature, we will provide reasonable notice where practicable and any refund or transition assistance required by applicable law or Merchant of Record terms.

If any provision is held invalid, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy, Acceptable Use Policy, and documents incorporated by reference, are the entire agreement regarding the Service.

The Operator is based in Jaunpur, India. Contact us at support@filosign.xyz. See also our Privacy Policy, Acceptable Use Policy, Subprocessors, Payout attachment overview, and Payout attachment addendum.